ADMINISTRATION
PHONE: 315-785-7757
EMERGENCY NUMBERS: 315-785-8870 or 315-785-7845
HOURS: 9 AM - 5 PM weekdays; (8 AM - 4 PM June-July-August)
CONTACT: Gary Pilon, Water Superintendent
Our goal is to continue fostering good public relations, through education by way of informal pamphlets, publications in the newspaper, and the preparation and distribution of an annual report. An Annual Drinking Water Quality Report is compiled annually with information and statistics about the quality of water produced and delivered by the department. Copies are mailed or otherwise delivered to all consumers and are also available in the administration office.
The water department's administration staff is responsible for processing 8,500 water and sewer bills along with 300 related service accounts.
The staff collects, compiles, and maintains data to produce bills and record revenue receipts.
Permits for water service installations, repairs, and renewals are issued through this office.
The staff of the administration office coordinates services with other City departments and outside agencies including:
- NYS Department of Health
- NYSDEC
- NYSDOT
- The Development Authority of the North Country (DANC)
civilian personnel at Fort Drum
Residential water bills are issued quarterly (every three months) on the first of the month and commercial and industrial bills are issued monthly on the first of the month.
Bills are due on the 20th of the month in which they are issued. Charges for both water service and sewer service are normally included in a single bill.
Questions about your bill should be directed to the business office at 785-7757 weekdays, as soon as possible after receiving your bill.
This office should be contacted for information about water service and availability, water and sewer billing questions, water main and service specifications, construction coordination, departmental personnel matters, and media information.
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WATER TRANSMISSION AND DISTRIBUTION
Located at 1701 Huntington Street, Watertown NY 13601
Phone: 315-785-7861
EMERGENCIES: 315-785-8870 or 315-785-7845
Fax: 315-785-8896
Contact: Cody Salisbury, Supervisor of Water Distribution System Maintenance
Sixteen(16) distribution system maintenance employees are responsible for the operation and maintenance of a water distribution system with over 100 miles of water mains, ranging in size from 4" to 24".
They service and maintain over 800 fire hydrants, 2600 gate valves, 9000 water service lines, two reservoirs with a combined capacity of eight (8) million gallons, and a 250,000 gallon elevated water tank.
This sub-division is also responsible for installing and replacing or repairing water service lines to properties in the city. Costs associated with installation and repair of water service lines from the city's water main to the consumer's building or structure are borne by the consumer as set forth in Chapter 301 of the Code of the City of Watertown.
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WATER TREATMENT PLANT
Located at 1707 Huntington Street, Watertown NY
Phone: 315-785-7845
Fax: 315-785-8227
Contact: Brian Gaffney, Chief Water Treatment Plant Operator
The City's 15 MGD Water Plant purifies and delivers more than 2 billion gallons of quality potable water each year. An average of 6.0 to 6.5 million gallons of water is processed daily for domestic and industrial use within the city of Watertown and by its neighbors in the surrounding towns.
A strong emphasis on maintenance training enables the staff to perform a majority of maintenance tasks required to keep the high tech equipment functioning properly. The goal of the Water Treatment Plant staff is to provide the highest quality potable water, meeting all federal and state standards, at a reasonable cost, and to properly maintain the plant, service the equipment and improve plant processes.
Our plant maintains a New York State accredited laboratory.
Approximately 45,000 people, residents, businesses, and industries in the city of Watertown, the towns of Watertown, Leray, Pamelia, and Champion, are served by the City of Watertown Water Plant are served by these facilities on a daily basis.
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