Information Technology
245 Washington St, Suite 204
Watertown NY 13601

Peter J Keenan, IT Manager

Phone: 315-785-7794

The Information Technology department provides operational support to all City Departments in the acquisition, use and maintenance of computers and data networking equipment and software. The Department staff works closely with the other remote sites (such as police, fire) ensuring that all departments are able to connect and share information, and access the Internet services as required.

Some of the focal points of this department are:

• Security
• GIS
• Data Storage
• Communications
• Software Maintenance & Installation
• Hardware Maintenance & Installation
• User Training
• Webdesign
• Mobile and Wireless Technology
• Networking and Servers
• WAN/LAN Implementation & Maintenance
• Help Desk

Other services provided include:

• technical support for the city departments
  
  
• planning, design, maintenance and implementation functions for the communications network to insure data access through the use of high-speed lines and communications equipment
  
  
• reliable 24 hour a day/7 day a week availability of computer resources
  
  
• assistance with questions and problems that may arise about our hardware, the data communications network, or applications, this department provides support and problem determination, tracking and resolution services